If you have an AOL address, they may block our replies to you, even though our servers are not “blacklisted.” We have also seen problems with Yahoo email addresses. Some corporate servers also filter email from new sources; check with your company email administrator to see how you can whitelist us.

If you need a free email address as a back-up contact (or a regular business address) we recommend Gmail, Google’s free email service. They send suspected spam to a separate inbox, so you can check it for missing messages. That allows you to identify our email as “Not Spam” if you find it in the spam box. AOL and Yahoo simply delete or block large amounts of incoming email, often including legitmate email.

We will shortly launch a new website with more support options. In the meantime, pleae do make use of the FAQs and Client Portal.

Thanks!