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Billing and Payment
How do I contact the Billing Department?
Please open a helpdesk ticket and ask your question. If you do not have a helpdesk account, create one. If you cannot access the helpdesk, email billing, but helpdesk tickets get seen faster.
What forms of payment do you accept?
We currently accept PayPal online, checks and money orders by postal mail, and credit cards by phone.
To use PayPal, either use the shopping cart buttons on the Hosting Plan Page, or log into your PayPal account and use the email address billing@gryphynmedia.com to send us payment.
To use a credit card, please use the helpdesk or email billing to make arrangements for a phone call to take your card information. NEVER email us your credit card data. For security reasons, do not retain CC data between billings.
Checks and money orders made payable to Gryphyn Media may be mailed to:
Gryphyn Media, Inc.
PO Box 3912
Reading, PA 19606
We occassionally make barter deals.
Where do I send a check?
Checks and money orders made payable to Gryphyn Media may be mailed to:
Gryphyn Media, Inc.
PO Box 3912
Reading, PA 19606
Can I have you invoice my corporate billing department?
Sure. But we would like an initial payment in advance if this is your first hosting account with us. After that, we will mail invoices if required. Be aware that if your payment does not reach us in time, there is a risk of service interruptions. Email billing with the details of billing address, billing contact person, and purchase order information, as appropriate.
How do I upgrade my account?
You can upgrade at any time by opening a helpdesk ticket. We will arrange for you to pay the pro-rated difference between the old plan and the new.
I have a PayPal problem.
You will need to address those issues to PayPal support, unless we are directly involved. We cannot intercede for you. For very good security reasons, Paypal will not even speak to us about someone else's Paypal account.
If you cannot make or use a PayPal account for some reason, we will accept checks and money orders by postal mail, and credit cards by phone.
Will you rebill my account at renewal time?
No. When it is time to renew, we will send you a PayPal invoice if you paid that way, or an email invoice if you paid by check.
We will never rebill (automatically charge) your credit card or bank account. You must authorize each payment. Since we bill only once a year, there is too much of a likelihood that your billing information will have changed.
How do you protect my credit card information?
By never having it. We use PayPal's secure payment interface, and ONLY PayPal has your credit card or bank information. They do not give it to us.
Why do I have to pay annually?
It is one way we keep our administrative costs low. We only handle billing problems once a year for each customer, and you never have to worry that payment problem will affect your service.
What are the pricing plans?
The current pricing plans are found on the
Hosting Plan Page.
What if I want to cancel?
If we cannot resolve the issue making you unhappy, we will refund your entire annual payment if you cancel within the first 30 days. After that, we will refund a pro-rated amount equal to the whole months remaining in your year. For instance, if you are in the 3rd month of the plan and you become unhappy, you will get back 9 months of pro-rated payment. Payments will be made by check mailed to your sign-up address. Cancellations may ONLY be made from the email address we have on record for your account.
If we cancel you for violations of our Terms of Service, you will not receive any refund at all.
Is there an Affiliate Program?
Not yet. We are investigating all the options. Affiliate programs have caused problems for some hosts, so we don't want to rush into it.
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