Why does my form redirect to a "contact support" message?

Formmail scripts that are named formmail.pl or formmail.cgi or any combination of "form" and "mail" will not work.

Old versions of formmail are very easy to hijack and use for the mass-mailing of spam. See this article:
http://gryphynmedia.com/articles/formmail.html

One step we have taken to protect clients from being turned into unwitting spammers is the redirecton of ANY request for a file called "formmail." Those requests are redirected at the server level to a page that says "Please rename your formmail script. Please contact support if needed. " We don't even let people accidentally use a script with an exploitable name. You must rename the file to make it harder to find and exploit. Try a random filename like 34hwbp.pl.

Even if you have not installed ANY formmail script, you will still find entries in your stats and error logs. Those are from automated bots looking for insecure scripts to exploit. Those attempts will also be redirected and you will see a 302-Redirection result. Any internal or external request for formmail will be met with failure.

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