Gryphyn Media Support: FAQ

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How do I set up an email account?

We get more questions about email set-up than ANY other topic. It can be confusing.

Email involves your ISP (how you connect to the internet), your email client (Outlook, or Thunderbird, for instance), your control panel settings here at Gryphyn Media, the entire Internet network between you and the server, and the function of the hosting server. If you have DSL, it can also involve router settings. If you email does not work, it is usually NOT because "the server is down."

Every email client is different. We can only give you approximate instructions. You should become familiar with your own email software and the instruction of the company that developed it.

Problems can occur at any point... but MANY problems can be resolved by following these instructions:

You can set up new email accounts using the hosting control panel immediately after you sign up for a new account, but you cannot use the email addresses until AFTER the domain name resolves. If you can type your domain name into a browser and see the Gryphyn Media default page (or the page you uploaded), it has resolved.

1. Go to the control panel using your browser at http://yourdomainname.com/cpanel

2. Set up a POP3 email account by clicking "Manage Accounts" and then "Add Account." Entering the email address you want, along with a password of your choice. Make NOTE of that password... we can reset it if you forget, but we cannot tell you what it is. Note that each EMAIL account password is different than your HOSTING account password (unless you choose to make them the same).

You may also choose to simply forward ALL of your email from the domain to an email address of your choice. Be cautious with this - when you forward all your email, you are also bypassing our spam filters and forwarding all of your spam to the other address. The ISP you are using may start to regard you as source of spam and block all of your email.

If you do not want to use an email program on your own computer, you may always read your email right on the web by using our webmail features, described in other FAQ articles. (

TO READ EMAIL ON YOUR OWN COMPUTER: Open your email client (Outlook, Thunderbird, Eudora, etc) on your computer. There will be some way to add a new email account, which varies with each program. Use these settings:

username: yourname@yourdomain.com
(Yes, use the WHOLE email address as a username.)
password: ********
(Whatever you picked on the control panel as an EMAIL password)

POP3 Incoming Server:
yourdomain.com

SMTP Outgoing Server:
yourdomain.com

DO ENABLE SMTP AUTHENTICATION. On Outlook, this is a checkbox that says, "Outgoing Server Authentication." Check it. Use your EMAIL username and password to fill in the settings. If you do not use Outlook, check the instructions for your email program. You MUST use an email program that allows SMTP Authentication (most do, unless they are outdated versions).

Do not confuse this with "SECURE Server Authentication." That is something else entirely, even though it has a similar name. Do not check the box for Secure Authentication.

Test your email by using another email account, or having someone send you mail that you return to them. If you can receive but not SEND mail, is is likely that your ISP (internet provider, like Comcast or Verizon) requires you to use their SMTP settings. Go back into the account settings on your computer's email program, and enter your ISP's SMTP settings - your ISP can tell you what they are. Then, ALSO change your SMTP Authenication settings to use your ISP username and password (it is the same as the ones your computer uses to get on the internet). Again, your ISP can tell you what they are. When you have done that, you should be able to send email. Test again.

EXAMPLE: If you have VerizonDSL, for instance, use mail.verizon.com (or whatever they specify), and use SMTP Authentication. Again, SMTP Authentication is called "Outgoing Server Authentication" in Outlook and you click "Settings" to enter your ISP username and password (the same one that signs you onto the internet).

So, you are going to use SMTP Authentication no matter what... the question is whether your ISP requires it (and you must then use the user/pass THEY assigned you) or whether you are just using your email account user/pass that you set up on your Gryphyn Media-hosted domain control panel.

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