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10 Common Sense Rules for Buying Web Services
By Tracy Brant (October 2003)

1. Start with something simple and use it until you understand it. "I need email service... I am going to get something simple, try it out, and do research until I understand how email service works."

2. Don't get a more complicated tool until you are unhappy with the limits of the old one. "I don't like the way AOL handles email... what else is there?"

3. Nothing is really free. Offering or getting something "free" is good. Many things have free trial versions. But "free" means it costs you TIME, not money. Or it costs your eyeballs x-number of ads to view. Does your website visitor want to spend time sorting through ads to get to your "free" content? Is your free content THAT good?

4. Don't pay for something or someone you don't know how to use.

5. Find advisors that have nothing to gain from your trust. Groups of them, so you can get several opinions and choose one that matches your needs. Support groups, discussion boards, email lists with diverse participation.

6. When you ask for and get advice, look at it carefully, and say "thank you" even if you don't take all of it. Pay some attention even to rude advice, because it often reflects the opinion of the "general public." For every person expressing a point of view, there are several hundred nodding in silent agreement.

7. Never pay to do something 100,000 times until you have seen it work once or twice. For instance, sending something to a big mailing list, before you notice your email address is typed wrong.

8. If it sounds too good to be true, it is. Nothing is "unlimited" or "instant" or "guaranteed." Things happen that cannot be predicted or controlled.

9. Ask yourself, "If I explained what I am doing to a 10-year old in simple terms, would it sound smart and ethical?" "Buy low, add value, and sell a bit higher" sounds reasonable. "Send junk to people who don't want it, in case a few of them can be suckered into giving you money" doesn't sound like something you'd teach a 10-year old. At least, not my MY 10-year old.

10. There is no question too stupid to ask. If someone treats you like a dolt... move on and seek advice elsewhere. No one was born knowing this stuff.

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Copyright 2003 Tracy Brant at Gryphyn Media, Inc.
Reprint permission: reprint@gryphynmedia.com

 



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